Language Notice: This Agreement is drafted in English. Any translation is for reference only. The English version shall prevail in the event of any discrepancy.
1. General and Definitions
1.1 These Terms and Conditions ("Terms") govern the contractual relationship between Tenscore Technology Limited ("the Company", "we", "us", "our") and you ("the Player", "you", "your") in relation to your use of the WinSlots mobile application and any related services, platforms, or media (collectively, "the Services").
1.2 By registering an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms throughout the entire period of your relationship with the Company. The Company reserves the right to decline any registration or participation without being obliged to provide reasons.
1.3 "Gaming", "betting", "wagering" and similar terms refer to the placement of stakes on games of chance or skill offered through the Services. "Account" means the player account registered with the Company. "Ghana Cedi" or "GHS" means the lawful currency of the Republic of Ghana.
1.4 The Company reserves the right to amend these Terms at any time. Material changes will be notified to you through the Application, by email, or by other reasonable means before they take effect. It is your responsibility to review the Terms periodically. If you do not wish to continue using the Services following any change, you may withdraw uncommitted funds without penalty and close your account by contacting help@tenscoreltd.com.
1.5 The Company is not responsible for any consequences arising from force majeure events, including but not limited to strikes, terrorist activities, political crises, war, natural disasters, telecommunications network saturation, cyber-attacks, or hacking, which may lead to total or partial reduction of access to the Services or loss of data.
1.6 The Company's privacy practices are governed by the Privacy and Data Protection section of these Terms and by the Company's separate Privacy Policy.
2. Operator and Licence
2.1 WinSlots is operated by Tenscore Technology Limited, a company registered under the laws of the Republic of Ghana, under licence number GCRG26E29244Z issued by the Gaming Commission of Ghana, in accordance with applicable laws in Ghana.
2.2 Registered licence address: HSE NO. 5, DZORWULU, KENTE MBLI STREET, NEAR NIYO APARTMENT, ACCRA (GA-122-6802), Ghana.
2.3 The licence authorises the Company to offer real-money gaming services within Ghana only. The Company does not offer, and does not intend to offer, real-money gaming services to users located outside Ghana.
2.4 The Company is subject to the supervision of the Gaming Commission of Ghana and complies with the Gaming Act 2006 (Act 721) and all other applicable laws and regulations of Ghana.
3. Eligibility and Account Registration
3.1 To open an account, you must: (a) be at least 18 years of age; (b) be physically located in Ghana at the time of registration and each use of the Services; (c) register personally and provide accurate, current, and complete information; and (d) not be acting on behalf of any third party.
3.2 During registration you will be required to provide your mobile phone number and email address. Your username shall be your registered mobile phone number.
3.3 You agree to keep your registration information up to date and to notify the Company promptly of any changes. The Company accepts no liability arising from your failure to provide accurate or updated information.
3.4 Only one account per person is permitted. The Company reserves the right to close any duplicate accounts. If the Company detects multiple accounts set up deliberately with misleading information, or concludes that the account holder has fraudulent intent, the Company may close the accounts and confiscate all funds, including the initial deposit, and report the activity to the appropriate authority.
3.5 Selling, transferring, or acquiring accounts to or from other players is prohibited. Any such action will lead to closure of the account and forfeiture of the funds in such account.
3.6 You agree to abide by these Terms at all times and, in particular, not to: (a) use monies obtained from unlawful means; (b) deposit funds using bank accounts, cards, or mobile money accounts you are not authorised to use; (c) hack, alter, or attempt to manipulate the Services; (d) engage in any fraudulent or criminal conduct against the Company, its affiliates, other players, or any third party; (e) provide false information, forged documentation, or conceal your identity, true location, or age.
3.7 In the event of a breach of this section, the Company reserves the right to close your account, seize any available funds, and report the activity to the appropriate authority. Contractual obligations will be honoured unless there is a breach of these Terms or of any applicable law.
4. Age and Identity Verification
4.1 Ghanaian law strictly prohibits any person under 18 years of age from participating in any form of gambling. It is a criminal offence to allow a minor to gamble.
4.2 During registration and before any betting or withdrawal activity, you must complete identity and age verification. This requires you to provide: (a) your full legal name; (b) your Ghana Card number issued by the National Identification Authority (NIA); and (c) your date of birth. The Ghana Card is the only identification document accepted for this purpose.
4.3 The Company will verify the information you provide against the NIA database. Users who fail verification, or who are found to be under 18, will not be able to register, place bets, or make withdrawals. Where an underage account is discovered at any point, the account will be closed immediately and indefinitely, and all funds deposited will be forfeited. The Company will report the activity to the appropriate authority.
4.4 In accordance with the requirements of the Gaming Commission of Ghana, the Company performs biometric verification before each bet and each withdrawal.
4.5 The Company reserves the right to request additional proof of age or identity from any customer and to suspend the account until satisfactory documentation is provided. All bets placed prior to suspension shall stand, win or lose.
4A. Children Protection
4A.1 The Company is committed to protecting children from the harms of gambling. Gambling is an adult activity and is strictly prohibited for any person under the age of 18. In accordance with the Children's Act 1998 (Act 560) of Ghana, a "child" means any person below 18 years of age.
4A.2 Section 56(3) of the Gaming Act 2006 (Act 721) provides that a child who uses a gambling machine, or enters a place in which a gambling machine is used, commits an offence and is liable on summary conviction by a juvenile court to a fine or a custodial sentence. Section 48 of the same Act prohibits any person responsible for a gambling machine from permitting a child to use it or enter the place where it is operated.
4A.3 The Company prohibits minors from accessing or using the Services. The Company takes the following measures to enforce this prohibition:
- (a) Age verification is conducted at registration and before any betting or withdrawal, as described in section 4. Users who fail verification, or who are found to be under 18, are not able to register, place bets, or make withdrawals.
- (b) If an account is suspected or confirmed to be held or used by a person under 18, the Company will immediately lock the account and suspend all activity pending investigation.
- (c) Where an underage account is confirmed, the account will be permanently closed, all funds deposited will be forfeited, and any winnings obtained through such account will be confiscated.
- (d) The Company will report confirmed underage gambling activity to the appropriate authority, including the Gaming Commission of Ghana and law enforcement agencies.
4A.4 The Company does not target advertising or promotional materials at persons under 18. Advertising shall not appeal, directly or indirectly, to minors, and shall not be placed in media specifically targeted at minors.
4A.5 Parents and guardians are encouraged to monitor their children's online activity and to use device-level parental controls to restrict access to gambling applications. The Company supports efforts to prevent minors from accessing gambling content.
4A.6 If you become aware that a minor is using the Services, or if you suspect that a minor has accessed an account, please report this immediately to help@tenscoreltd.com.
5. Regional Restrictions
5.1 The Services are available only to users physically located within the territory of Ghana. Access from outside Ghana is not permitted.
5.2 The Company uses IP address detection and device location data to verify your location. If our checks indicate that your connection is outside Ghana, access to real-money betting features will be blocked.
5.3 The use of VPNs, proxies, or any other tools to circumvent regional restrictions is strictly prohibited and constitutes a breach of these Terms. The Company reserves the right to suspend or close any account found to be using such tools and to confiscate funds obtained through circumvention.
5.4 It is your responsibility to ensure that you do not infringe any laws in your jurisdiction when opening an account and conducting business with the Company.
6. Account Rules and Security
6.1 You must keep your login ID and password secret at all times. It is your sole responsibility to ensure that your login information is kept secure. If you suspect that your login information is no longer secure, you must immediately contact the Company and change your security details.
6.2 If your account is accessed and used by a third party without your prior consent, the Company is not liable for any consequences that may occur.
6.3 The Company manages players' accounts and calculates available funds, pending funds, betting funds, and winnings. Unless proven otherwise, these amounts are considered final and are not subject to dispute.
6.4 All account transactions are performed in Ghana Cedi (GHS). No interest is paid on any funds held in your account, irrespective of the amount or any delay in remitting funds.
6.5 You agree not to treat the Company as a financial institution, including using it as an intermediary to transfer funds or as a currency exchange bureau. Should you conduct account activities for these purposes, the Company reserves the right to close your account and seize any available funds.
6.6 No credit will be offered by the Company or any of its employees. All bets must be supported by sufficient cleared funds in your account. The Company reserves the right to void any bet inadvertently accepted when the account did not have sufficient funds. Should funds be credited to your account in error, you must inform the Company without delay, and the Company will recover such funds by account adjustment.
6.7 The Company prohibits the use of devices such as robots or computers that distort normal and fair gameplay. If the use of such devices is discovered, the Company will disqualify the player, close all related accounts, and confiscate all funds and earnings, and will report the activity to the appropriate authority.
6.8 The Company does not tolerate abusive, aggressive, or obscene language or behaviour towards its representatives across any support platform (chat, email, telephone). Should you communicate in this manner, you will be denied access to all support platforms, and such acts will be reported to the relevant authority.
7. Deposits, Betting and Withdrawals
7.1 For all deposits, the depositor's mobile phone number must be identical to the mobile phone number registered on the Company account receiving the funds. If this is not the case, the deposit will be rejected and the funds returned to the depositor's mobile number. Any charges levied by mobile money operators (MoMo, Vodafone Cash, AirtelTigo Money) will be deducted from the player's account.
7.2 You should only deposit money into your account for the purpose of placing bets. The Company shall be entitled to suspend or close your account if we reasonably believe that you are depositing money without any intention to place bets.
7.3 You may only bet with the amount of cleared funds held in your account. You can log in at any time to view a statement showing all transactions, including deposits, bonus credits, winnings, bets, and withdrawals. If you notice any mistakes, you should immediately notify the Company. Such anomalies, once confirmed, will be rectified by the Company as soon as possible at no cost to you.
7.4 You may withdraw your money at any time. A number of controls and checks take place before any withdrawal request is processed, including sending an SMS with your verification code. These checks are part of our ongoing commitment to maintaining the security of our customers' funds. Withdrawal requests cannot be processed after the expiry of the set period of fifteen (15) minutes from the request being made. Any charges levied by mobile money gateways will be deducted from the player's account.
7.5 Where possible, all valid withdrawals will be processed to the payment account from which the deposits were validly made. Withdrawal payments can only be made in the name of and to the registered account holder. There is no set maximum withdrawal amount per day, but withdrawal requests may not exceed: (a) your particular mobile operator limits; or (b) amounts greater than GHS 10,000, as such may require additional arrangements.
7.6 If the value of a deposit is not played through in full before a withdrawal is requested, the Company reserves the right to charge the customer's account to cover all reasonable costs relating to both the deposit and the withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.
7.7 The Company may, at any time, set off any positive balance on your account against any amounts owed by you to the Company.
7.8 Should you be able to access and use the Services from a location outside Ghana, you shall be responsible for reporting your winnings and losses to the tax and other authorities in accordance with the regulations of your jurisdiction.
8. Bonuses and Promotions
8.1 Any bonus, free bet, or promotional offer is subject to the specific terms published with that offer. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail to the extent of that offer.
8.2 The Company reserves the right to amend, suspend, or withdraw any promotion at any time, and to withhold or reclaim any bonus or winnings obtained through abuse, fraud, or breach of these Terms.
9. Responsible Gambling
9.1 Gambling should be a form of entertainment, not a source of income. Please gamble responsibly and only stake what you can afford to lose. Gambling is addictive and may lead to serious financial loss and mental health problems. Do not treat gambling as a way to solve financial problems. Never chase your losses.
9.2 Only persons aged 18 or older may use the Services. The Company enforces strict age verification as described in section 4 and section 4A.
9.3 If you wish to pause or stop gambling entirely, you may request self-exclusion through either of the following channels:
- Contact the Company at help@tenscoreltd.com to request a temporary lock or permanent closure of your account.
- Apply for nationwide self-exclusion through the Gaming Commission of Ghana.
9.4 Once a self-exclusion request is confirmed, your account cannot be accessed, used for betting, or topped up during the exclusion period.
9.5 If you or someone you know is experiencing gambling addiction, seek professional help immediately. The Gaming Commission of Ghana provides self-exclusion processing and referral to mental health institutions for problem gamblers.
Gaming Commission of Ghana
Website: https://gamingcommission.gov.gh/
10. Privacy and Data Protection
10.1 The Company processes personal data in accordance with the Data Protection Act 2012 (Act 843) of Ghana, and, where applicable, other relevant data protection laws. For full details, please refer to the Company's separate Privacy Policy.
10.2 The Company collects and processes the following categories of information:
- Account data: mobile phone number, email address.
- Identity and age verification data: full name, ID document number, date of birth.
- Regional restriction data: network IP address.
- Attribution and analytics data: device ID, advertising identifier.
10.3 The Company will not disclose your personal information to third parties unless such disclosure: (a) is required for the processing of your requests; (b) is a legal obligation of the Company; (c) is required to enforce or apply these Terms and other agreements; or (d) is required to protect our rights or property, including through the exchange of information with other companies and organisations for information verification, fraud protection, and credit risk reduction.
10.4 You have the right to access, correct, and request deletion of your personal data, subject to legal and regulatory retention requirements. To exercise these rights, contact help@tenscoreltd.com.
11. Third-Party SDKs and Data Sharing
11.1 The Application integrates the following third-party SDKs, which may collect and process certain data as described below:
- AppsFlyer (v6.16.2): attribution, campaign measurement, and unique user identification. May collect device ID, advertising identifier, IP address, and install source.
- Google Advertising ID (play-services-ads-identifier 18.0.1): reading of the Google Advertising ID (GAID) for attribution and analytics purposes.
- SaleSmartly Chat Widget (v1.0.3): in-app customer support. When you are logged in with a mobile number, the SDK may receive your mobile number and chat content for support purposes.
- Android System WebView: used to display H5 pages (terms, promotions, games). Cookies, tokens, and page interaction data may be processed.
11.2 Attribution parameters (AppsFlyer ID and advertising ID) are appended to certain API requests for the purpose of channel performance analysis.
11.3 The Application requests the following Android permissions: INTERNET (network access), ACCESS_NETWORK_STATE (network availability detection), and com.google.android.gms.permission.AD_ID (advertising ID access).
12. Intellectual Property
12.1 All content, trademarks, logos, software, and materials made available through the Services are the property of the Company or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without the Company's prior written consent.
13. Disclaimers and Limitation of Liability
13.1 The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
13.2 To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services.
13.3 Nothing in these Terms limits any liability that cannot be limited or excluded under applicable Ghanaian law.
14. Suspension, Termination and Dormancy
14.1 A dormant account is an account that has not been accessed for thirty (30) months, whether or not it holds a balance. Once your account becomes dormant, the Company, in accordance with applicable law, shall close your account and transfer your remaining account balance to a dedicated Company corporate account.
14.2 The Company reserves the right to terminate the relationship with any player at any time, to the extent permitted by applicable law. The Company may close or suspend your account if: (a) you become bankrupt; (b) the Company considers that you have used the Services in a fraudulent manner or for illegal or improper purposes; (c) the Company considers that you have used the Services unfairly, deliberately cheated, or taken unfair advantage of the Company or any other customer; (d) the Company is requested to do so by the police, a regulatory authority, or a court; or (e) the Company considers that any of the above events may have occurred or are likely to occur.
14.3 If the Company closes or suspends your account for any of the reasons above, you shall be liable for any claims, losses, liabilities, damages, costs, and expenses incurred or suffered by the Company arising therefrom and shall indemnify and hold the Company harmless on demand for such claims. The Company shall also be entitled to withhold or retain any amounts that would otherwise have been paid or payable to you, including winnings or bonus payments.
14.4 Where it is proved that these Terms have not been breached, any funds available on the account will be returned to the player should the relationship be terminated by the Company. Any funds deposited by a player do not accrue interest, and any refunds shall not incorporate interest calculations.
15. Complaints and Dispute Resolution
15.1 If you have a complaint, please contact the Company first at help@tenscoreltd.com. The Company will acknowledge your complaint promptly and aim to resolve it within a reasonable period.
15.2 If you are not satisfied with the Company's resolution, you may escalate the matter to the Gaming Commission of Ghana.
16. Governing Law and Jurisdiction
16.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Ghana.
16.2 Subject to section 15, the courts of Ghana shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
17. Changes to These Terms
17.1 The Company reserves the right to change these Terms at any time. Material changes will be notified to you through the Application, by email, or by other reasonable means before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
17.2 If you do not agree to the revised Terms, you may withdraw uncommitted funds without penalty and close your account by contacting help@tenscoreltd.com.
18. Miscellaneous
18.1 Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 Entire Agreement: These Terms, together with the Privacy Policy and any specific game rules or promotional terms, constitute the entire agreement between you and the Company.
18.3 No Waiver: Failure by the Company to enforce any right or provision shall not constitute a waiver of that right or provision.
18.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations to any affiliate or successor entity.
18.5 Language: These Terms are drafted in English. Any translation is for reference only, and the English version shall prevail in the event of any discrepancy.
19. Contact Us
19.1 For any questions, complaints, or requests relating to these Terms, please contact us:
Tenscore Technology Limited
Licence No.: GCRG26E29244Z (Gaming Commission of Ghana)
Address: HSE NO. 5, DZORWULU, KENTE MBLI STREET, NEAR NIYO APARTMENT, ACCRA (GA-122-6802)
Website: https://www.tenscoreltd.com
Email: help@tenscoreltd.com
19.2 For matters relating to gambling regulation, self-exclusion, or problem gambling support, you may also contact the Gaming Commission of Ghana at https://gamingcommission.gov.gh/.